Frequently Asked Questions
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Support hours: 9:30 Am - 6:00 Pm, Mon to Sat
How long will it take to receive my order?
How long will it take to receive my order?
Orders are usually processed within 5–7 business days after payment confirmation. Delivery timelines vary by location, but most domestic orders within India are delivered within 7–10 business days.
Do you ship internationally?
Do you ship internationally?
Currently, we ship only within India. International shipping will be introduced soon, and updates will be shared on our website.
How can I track my order?
How can I track my order?
Once your order is shipped, a tracking ID and courier details will be shared via email or your account dashboard. You can use this to track your order in real time.
Which courier partners do you use?
Which courier partners do you use?
We work with reliable delivery partners such as DHL, FedEx, Delhivery, ShipRocket, and Amazon Logistics to ensure safe and timely deliveries.
What are the shipping charges?
What are the shipping charges?
Shipping charges are displayed at checkout before you confirm your order. For promotional periods, we may offer free shipping.
What should I do if my order is delayed?
What should I do if my order is delayed?
Delivery delays may occur due to weather conditions, logistics disruptions, or incorrect shipping information. If your tracking shows no movement for several days, please contact us at support@goldenratiobs.com for assistance.
What if I am not available at the time of delivery?
What if I am not available at the time of delivery?
Our courier partner will usually attempt delivery 2–3 times. If unsuccessful, the package may be returned to us. In such cases, additional re-shipping charges may apply.
Can I change my shipping address after placing the order?
Can I change my shipping address after placing the order?
Address changes are only possible before your order is dispatched. Once shipped, the address cannot be modified. Please contact our support team immediately if you need to update your details.
