Frequently Asked Questions
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: 9:30 Am - 6:00 Pm, Mon to Sat
How do I place an order?
How do I place an order?
You can browse our products, add items to your cart, and complete checkout using our secure payment gateway. Once your order is placed, you’ll receive a confirmation email.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and wallet payments through trusted and secure payment partners.
How long does delivery take?
How long does delivery take?
Orders are typically processed within 5–7 business days. Delivery timelines vary based on your location, but domestic deliveries usually arrive within 7–10
business days on the higher side after dispatch.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive tracking details by email or SMS. You can also log in to your account dashboard to check the real-time status of your order.
What if I receive a damaged or wrong product?
What if I receive a damaged or wrong product?
In rare cases of damage, defects, or incorrect shipments, please contact us within 24 hours of delivery at support@goldenratiobs.com with your order number and photos. We will resolve the issue with a replacement, refund, or store credit.
Can I return or exchange products?
Can I return or exchange products?
As our products are consumable wellness supplements, we follow a strict no-return/no-exchange policy to ensure safety, hygiene, and uncompromised quality. Exceptions are made only for damaged, defective, or incorrect orders.
Are Golden Ratio Bio-Sciences products safe?
Are Golden Ratio Bio-Sciences products safe?
Yes. All our products are manufactured in GMP, ISO, and HACCP-certified facilities, using authenticated ingredients that undergo strict quality checks for safety, purity, and potency.
Do you ship internationally?
Do you ship internationally?
Currently, we ship within India only. International shipping will be introduced soon, and updates will be shared on our website.
How can I contact customer support?
How can I contact customer support?
You can reach us at: support@goldenratiobs.com
+91-8977969111
Our support team is available Monday–Saturday, 10 AM – 6 PM (IST).
How do I know which product is right for me?
How do I know which product is right for me?
Our product pages include clear descriptions, benefits, and key ingredients. For specific health conditions, we recommend consulting a qualified healthcare professional before use.


