Frequently Asked Questions
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: 9:30 Am - 6:00 Pm, Mon to Sat
How do I place an order on your website?
How do I place an order on your website?
You can easily place an order by browsing our products, adding them to your cart, and completing the checkout process. You’ll receive an order confirmation email once the purchase is successful.
What payment methods do you accept?
What payment methods do you accept?
We accept all major payment options, including:
- Credit & Debit Cards
- Net Banking
- UPI
- Wallets (Paytm, PhonePe, etc.)
- Cash on Delivery (available in select locations)
Is my payment information secure?
Is my payment information secure?
Yes. All payments are processed through secure, encrypted gateways that comply with international PCI-DSS standards to ensure your information remains safe.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Orders can only be modified or cancelled before they are shipped. Once dispatched, cancellations are not possible due to our strict quality and hygiene protocols. Please reach out to support@goldenratiobs.com immediately if you need assistance.
Do you charge any additional fees?
Do you charge any additional fees?
The price displayed on the product page is inclusive of all applicable taxes. Shipping charges (if any) are shown separately at checkout before you finalize your order.
Will I receive an invoice for my order?
Will I receive an invoice for my order?
Yes. A digital invoice is automatically sent to your registered email address once your order is confirmed.
What should I do if my payment fails?
What should I do if my payment fails?
If your payment fails, please try again using a different payment method. If the amount is debited but the order is not confirmed, it will be automatically refunded to your original payment method within 5–7 business days.
