Frequently Asked Questions
In this section, we address common queries that might arise about our products, online store, delivery, and refund policies.
What is the return and exchange policy for your plant based supplements?
What is the return and exchange policy for your plant based supplements?
As we deal with consumable holistic wellness products, Golden Ratio Biosciences strictly enforces a no-return/no-exchange policy to ensure hygiene, uncompromised quality and safety for all GRBS customers.
What if I receive an incorrect or damaged product from Golden Ratio Biosciences?
What if I receive an incorrect or damaged product from Golden Ratio Biosciences?
If your supplements arrive damaged, leaking, or incorrect products, please email support@goldenratiobs.com within 24 hours of delivery. Please ensure that you mention correct order details and clear images of the product with shipping labels for our verification and quick processing. GRBS team resolves genuine requests with a replacement, store credits, or refund to the original source of payment.
How much time does it take for you to process refunds or replacements?
How much time does it take for you to process refunds or replacements?
Applicable refunds and replacements are processed within 7-10 business days. Kindly note that shipping charges are non-refundable unless the mistake happened from our end.
Why is the return policy so strict?
Why is the return policy so strict?
Your well-being is our number one priority. Golden Ratio Biosciences strictly enforces a no-return policy to make sure no health supplement is restocked or resold so that they reach you secure, fresh, and 100% untouched.
