Frequently Asked Questions
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Support hours: 9:30 Am - 6:00 Pm, Mon to Sat
Do I need an account to place an order?
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders, save your details, and access your order history easily.
How do I create an account with Golden Ratio Bio-Sciences?
How do I create an account with Golden Ratio Bio-Sciences?
Click on the “Sign Up” button on our website, enter your details, and verify your email to get started.
I forgot my password. How can I reset it?
I forgot my password. How can I reset it?
Simply click on “Forgot Password” on the login page and follow the instructions to reset your password securely.
How can I track my order?
How can I track my order?
If you have an account, you can check the “My Orders” section. You’ll also receive an email with tracking details once your order has been shipped.
How can I contact customer support?
How can I contact customer support?
You can reach us at:
Email: support@goldenratiobs.com
Phone: +91-8977969111 (WhatsApp)
Our support team is available from Monday to Saturday, 10 AM – 6 PM IST.
Do you provide support for healthcare practitioners?
Do you provide support for healthcare practitioners?
Yes, we offer dedicated practitioner support for clinical use of our products. Please reach out via email, and our team will connect you with the right resources.
Can I update my account details later?
Can I update my account details later?
Yes, once logged in, you can update your personal details, shipping address, and contact information anytime in your account settings.
What if I face issues on the website?
What if I face issues on the website?
If you encounter a technical issue, clear your browser cache and try again. If the issue persists, please contact our support team for assistance.
